Tips & Techniques
Sign Your Team Up for “Confronting Conflict with Brandon Colbert Solutions” and Watch Your Team Flourish
In today's dynamic and competitive business landscape, conflict is inevitable. However, how you deal with conflict can make all the difference in your team's success and growth.
What is Tone?
Your tone is the is the verbal inflection and style you use to communicate your thoughts and ideas.
Empathy/Care Checklist
Did I enter the interaction with the client with an attitude to understand them better?
Early Relationship Development Keys To Managing Client Expectations
Alert clients to your work and personality style early in the process.
Dealing With Unsatisfied Clients Part 2
The moment you know a client is dissatisfied, anticipate and plan for an extended conversation.
Tips For Responding to Disagreement Without Escalating Conflict
Agree With The Client - Try to find ways to say they’re right? This is ultimately what the client wants to hear.
10 Techniques and Tips For Dealing With Frustrated Clients
1. Listen with empathy and look for ways to fulfill their emotional need.
6 Emotional Needs of the Client and Ways to Satisfy Them
Provide Safety - The best way for an organization to provide safety is with the environment they create for clients.
