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Do you interact with someone that is challenging? Someone who may be confrontational, uncooperative, or disruptive? You are not alone. Many people struggle with how to effectively communicate and resolve challenges with people who display these difficult behaviors.

How to Effectively Deal with Difficult People is a training course designed to help participants with strategies and techniques for effectively managing interactions with challenging or problematic individuals. Whether it’s a coworker customer or personal relationship, we all encounter people from time to time who can drain our energy and cause undue stress. In this interactive workshop style-course you will learn to identify different types of behaviors and understand what may be motivating them. Through case studies, role plays, discussion scenarios and relevant informative teaching you will gain confidence in your ability to handle unpredictable people in a calm, professional manner. This course is designed to help you navigate difficult conversations and relationships at work and in your personal life.